Refund Policy

Customer satisfaction is important to us. Please review our refund and replacement policy below:

Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, we will offer either a full refund or a replacement product—whichever you prefer.

To report an issue, please contact us within 3 days of receiving your order. Include the following:

  • Your full name
  • Order number
  • Photos of the damaged or incorrect item(s)
  • A brief description of the issue

You can reach us at support@altrdnicotine.com or by using the Contact Us form on our website.

Lost or Missing Orders

If your order is marked as "shipped" but shows no tracking activity or fails to arrive, we will investigate and assist you in locating the package.

Please note: If the order is marked as "delivered" by the carrier and there is no indication of error or mishandling, we are unable to issue a refund or replacement.

All Sales Are Final

All sales are considered final. We do not offer refunds for reasons unrelated to shipping errors or product damage.

Need Help?

For any questions or concerns about this policy, please contact us:

ALTRD Support Team
Email: support@altrdnicotine.com
Address: 500 E Charter Oak Rd, Edmond, OK 73034